B2Bspares
Free delivery: The majority of spare parts are sent free of charge throughout Switzerland. There is a charge for sending bulky and heavy parts. A contribution for shipping costs invoiced by post. All deliveries are made without tracking reference and remain under the exclusive responsibility of the recipient customer. If the customer wishes to obtain a tracking number, he must choose the delivery method with acknowledgement of receipt. In all other cases, the shipment is made in A mail mode or in single parcel mode. There is no tracking number. It is the customer's responsibility to ensure that the package arrives perfectly at home. It is the customer's responsibility to ensure that all the addressing details he noted when ordering are present on his mailbox and that they are known to the postal services or mandated delivery service. b2bspares customer service only participates in the search for a package and only if the customer has chosen, at the time of ordering and paid in full, the delivery method signature package. Upon departure from the warehouse, the parcel(s) and everything it or they contain pass(es) under the sole and exclusive responsibility of the recipient. B2Bspares and/or OMNISA SA are in no way responsible for the items sent. In the event of damage of any kind whatsoever, it is up to the recipient to obtain reimbursement from the post office. Any warranty shall lapse in case of damage caused by the carrier of any kind.
Availability of spare parts: The majority of spare parts are available immediately. Those with an asterisk in the code have a delivery time of 8 to 15 working days. No responsibility can be placed on b2bspares if this deadline is not respected by suppliers and/or carriers. The images are absolutely not contractual, they are illustrations without any responsibility or consequence on our part. We pass on information on product quality as follows. Without any particular specification, the majority of products are OEM. When it is indicated original, QOR, QON, it means that they are original and/or refurbished products (this is particularly the case for screens where the LCD is original and the glass is replaced). The service pack products are original products from the manufacturers. The products are delivered to us with these mentions we report them. We do not take responsibility for it. If a price is not indicated for a product or if the price of the product is at zero or if the price of the product is below or equal to the value for one unit, it is not delivered under any circumstances. If the product cannot be obtained by b2bspares or omnisa sa at the selling price indicated. it is likely that there is a pricing error. In this case the sale is cancelled outright. This site is intended for professionals in practice. Any person, company or organization that orders on the site is by definition competent. He or she assumes responsibility for knowing what he or she chooses to command and assumes exclusively personally the choices he or she makes. In the event of an error in the order, the return or exchange rules indicated in the material return section are the only ones that prevail. The simple fact of placing an order indicates that you accept all the rules described here tacitly and without any possible modification or interpretation. For any unpaid order with availability in the shop, the equipment is prepared and remains in place for a maximum of 2 working days. Beyond that the equipment is put back on sale. The order is cancelled. The customer will have to place a new order. This applies in the event of a change in the price of the service in more or less. For any order paid for and made available in the shop, the material is prepared and made available for 4 working days. Beyond that, storage costs are charged at 3% of the value of the goods but at least 2 per additional day of storage.
The return of material must be done with our agreement. It must be done within a maximum of 7 days following the date on the delivery note. Within this period, the reimbursement is made on the basis of the value of the item on the day of purchase, from which an amount equal to 18% of the initial value will be deducted. In any case, the collection and transfer costs incurred by b2bspares will also be deducted. They amount to a minimum of 0.60 per transaction and 4% of the amount paid. The postage costs will also be deducted for a minimum of 4 francs but not more than the actual value of the glueing costs. If the equipment has been opened or used additional costs may be charged. Beyond the above-mentioned deadline, the reimbursement value that will be taken into consideration will in any case be the lower of the purchase value and the current value of the goods or services.
Warranty: The warranty is 1 year on all parts. It increases to 6 months on all consumable parts and/or parts that are used, such as keyboards, mice, batteries, tools, instruments, etc... The warranty expires for parts that are handled or worked on by someone other than b2bspares personnel. It is also expired and lapsed for operations, handling and/or inappropriate use. There is no guarantee for all single-use products. No guarantee in case of hidden defects beyond the control of b2bspares. In any case, in order to be able to claim a guarantee, it is imperative that no protective element, protective sticker or any other protective element put in place by the manufacturer and/or supplier, has been removed. All parts supplied must have been tested before being fitted and/or permanently fixed. No guarantee is possible if any of the above-mentioned elements have been removed, manipulated and/or if the part has not been tested as indicated above. It is the responsibility of the technician carrying out the repair to provide himself with adequate extensions to carry out the test operations safely without altering the original condition of the parts supplied. The original packaging in perfect condition must also be returned in the event of a warranty claim. The cost of returning any part is the responsibility of the customer. When returning a part for warranty or exchange, it is imperative to note the RMA number that you receive from us upon request and agreement.
Legal regulations.
This website is intended for professionals in the industry. In an ecological purpose, it is freely opened to all those who wish it. Any natural person, legal entity, association, administration and other entities who registers on this website has the obligation to give his valid, precise and exact coordinates. We recommend that the address always includes the name of a contact person and a telephone number. For each registration, the holder agrees in advance and without restriction to receive information emails. If an e-mail sent by us does not reach the e-mail address you have registered, the account in question will be immediately and irrevocably deleted without notice. For each item ordered, you assume that you are competent, that you have the knowledge, that you assume all direct and indirect obligations, that you assume all direct and indirect consequences, that you assume all direct and indirect financial responsibilities, that you assume all direct and indirect environmental consequences, that you assume all direct and indirect technical consequences and that you assume all direct and indirect ecological responsibilities. Any registered entity that directly or indirectly makes or utters false statements and/or information on social networks will be immediately and irrevocably removed from the site. Legal proceedings will be instituted with a claim for damages corresponding to at least 13 times the amount invested in the annual advertising of Omnisa SA. The liability of Omnisa SA, in any case, shall not exceed the value of the component that is the subject of the dispute. All direct and indirect consequences that the client may claim and rely on are excluded in advance. In all cases the client of Omnisa SA shall seek an amicable settlement. If the customer nevertheless decides to proceed, he shall be solely and indefinitely liable for all charges, expenses and costs incurred by him, OMNISA AG and all other bodies that are mandated and/or affected by the case. The customer shall advance all costs and assume unlimited responsibility and liability for them. The mere fact of placing an order indicates that the customer accepts all the rules described here tacitly and without any possible modification or interpretation. The reference language is French. The place of jurisdiction is Lausanne (CH).